Royalfee Shoes - Package Not Dispatched

I had placed an order for one of their Zardosi Leather shoe on *nd Of November. The shipping showed *day free delivery. I being naive made the full payment online hoping the product and website to be genuine. I had placed the order for my own wedding.
Once * days passed I started contacting customer care via every possible means. I left them a message on Instagram, emailed them and left them many many whatsapp call and messages (they do not have a normal call number).
On the *th of November i was given a tracking that was for some another order. Then again on **th I was told order is being dispatched but I did not get any tracking.
Now it is **th of November and I have no response or tracking.
They have the worst customer service and absolutely no care for their customer. This is a mental harassment as i have my wedding in ** days and got no pair of shoes and also being short of *K.