Myntra Com - Package not delivered

Sir/madam,I have bought two products from Myntra.com on *nd of January **** it was supposed that the product should be delivered before *th of January **** .Till now I haven't got any messages either from the seller or the delivery service provider regarding my product's status.Each time i contact the customer support they give some lame excuses that they need another * week time for the product to be delivered and they can't speed up the delivery process or they can't even give me a refund for the product until i get the product in my hand and return it back or refuse the product on the time of delivery.If they can't deliver the product on time they should not give these estimated delivery period just to gain customers .The delivery providers of Myntra are even worse some delivery service provider named shadowfax which does not have a customer support of their own and customer's need to raise complaints on their forum to get a refund or a reply from the support agent .I will file a complaint against Myntra on Federal Trade commission(FTC) of india and on Consumer Online resources and Empowerment Centre (Core.nic.in) if i don't get a refund for my purchase or a quick delivery soon not more than * days on the expected delivery date.Thankyou