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Paramjyothi Raju Mori filed complaint against Flipkart on Oct 30, 2019
I am a Flipkart plus member and I have ordered a Mamy Poco Pants on *th Oct **** and after confirming that the package will be delivered on **th Oct'**** date delivery promise for my * months kid.
I didn't receive the package on **th Oct and waited for * more days to see any update from Flipkart but the tracking system says **th Oct **** was my package delivery date and the process was undergoing to deliver at my address.
But on **th I got a message from Ecom Express courier partner who claims they are a delivery partner of Flipkart that it will be delivered on **th Oct'**** but again failed. I raised a complaint through the account I have with Flipkart and got no response and I called them on **th Oct **** and raised the issue and got the response that it will be resolved in ** to ** hrs from the date of complaint raised but again got its got not resolved moreover they sent me a message that it was delivered on **th oct **** I immediately called to their customer care number (**** *** ****) and raised one more complaint and again they gave me another date for delivery of product on **th but no use and last time on **th Oct **** called to customer care number again to know the latest status on my package delivery date but no use they are telling same old story that it will be resolved in ** to ** hrs time and please bear with Flipkart. I even begged for cancellation of my order and return my money but no responce for request. Finally, I'm fed up talking to them and decided to raise this in Consumer forum, Vijayawada, AP.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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