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Xiaomi India - Package not delivered

vinod kumar filed complaint against Xiaomi India on May 24, 2018

I placed an order of Mi Selfie Stick Tripod Black from Mi site on ** May ****. The Courier partner to deliver the product was Ekart.My product reached Chandigarh on Saturday i.e ** May morning but till now it's not delivered.
I got the confirmation message of out of delivery of my product from Ekart Logistic around *:** pm on ** May ****, mentioned the mobile number of a delivery boy (********** ). I tried this number around *-** times but no one is picking the call. I have escalated the same issue to Mi Customer Care through e-mail and telephone .but no one is bothering to take the matter seriously and resolve it. Whenever I call them to simply say wait for one more day.
Order id:****************
Track ID: XMIP**********

I am very frustrated with services of Ekart/Xiaomi Mi India. Now you are the only hope for me.

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Complaint Status

Resolution Demanded:

Damages for loss and agony

Xiaomi India

145

Total Complaints

49

Total Resolved

33.79%

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