The Indus Valley - Package not delivered
Manjula filed complaint against The Indus Valley on Aug 18, 2025
On July ** ****, I placed an order with The Indus Valley for a household product (Order ID: TIV******-RD). The company initially confirmed dispatch but failed to deliver on the promised with in * days delivery.
Despite repeated follow-ups, the order tracking later showed that the shipment was returned on ** August **** without any delivery attempt made to me. The company’s customer service repeatedly assured me that the order was in transit, but the tracking information clearly proves otherwise.
I have tried reaching their customer support via phone, email, and WhatsApp for several hours without any response. This experience has caused me mental stress and frustration, as I kept waiting for an order that never arrived. Financially, I have also been impacted since my payment was taken and no refund has been provided.
The company’s lack of transparency, failure to provide updates, and poor customer service have left me feeling cheated. I request immediate action to ensure that my refund is processed, and that such negligence is not repeated with other customers.
Thousands of customers like you have trusted Voxya to resolve their issues
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
VIJAYA KUMARI.S on Oct 31, 2025
THE INDUS VALLEY – REFUND INITIATION FROM THE INDUS VALLEYClosed
I am filing this complaint against Indus Valley for their failure to process a refund for a cancelled order, despite multiple assurances and follow-ups. I placed an order for a vessel on October **, ****, and can...
T Murali Krishna on Sep 23, 2025
The indus valley – Refund not received Closed
I have placed order on The Indus valley app and paid **** through online payment on **.**.**** and cancelled the order on **.**.****, after cancellation of order they are told that we are initiated refund but still ...
Krithika on Sep 9, 2025
The Indus valley – the Indus Valley selling poisonous vessels Closed
I have recently purchased iron kadai from Indus Valley . When I cook food from that kadai the food is turning in to poison blackish color . The customer care is very careless . They are not responding properly. I wi...
Janhavi Shirsekar on Jul 21, 2025
The Indus Valley – Products not deliveredClosed
Had ordered few products from Indus Valley for the first time. The order was placed on *th July and today is **st July, but I have still not received my ordered products. The tracking id shared by IV stopped showing...
Nalini on Jul 3, 2024
The indus valley – Refund not issued Closed
The order for Iron combo set is placed on *th June. Since we didn't receive the product we requested to refund the amount. Through email they confirmed that refund would be issued. But till now no proper response is...