Shiprocket - Package not delivered

Alice Rodrigues filed complaint against Shiprocket on Oct 25, 2021

The delivery person refused to handover the parcel to my mother in my absence this has never happened. The selller is an online thrift store owner who constantly stayed in touch with me regarding the order status. When a case was raised by her she was told that the parcel would be out for delivery again. I have still not recieved a the parcel its over a month. I have proofs of the emails sent by the selller to the support team. My order id is:
Hi Melissa Rodrigues, we couldn't deliver the *Parini Bajaj* order ************

Items included in the shipment:
*dresses* kindly have the items delivered asap or else seller and I are filling a case.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Shiprocket

168

Total Complaints

111

Total Resolved

66.07%

Consumer Satisfaction

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