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Shail Desai filed complaint against One Plus on Jul 24, 2021
Hi, I have ordered the OnePlus watch cobalt edition and it still says 'shipment processing' and no dates have been shown. I have complained to the WhatsApp number * times now and am currently in queue for the ninth time with no response. I am being told repeatedly to have patience and that there's an issue from the logistics end and the product will get shipped within **, ** and now ** hours but there's still no sign of it. I was told via email that there's an issue due to the pandemic and it will be delayed BY DAYS NOW, and they could not justify others getting the same product with the same specifications living right next to me with the same address. My order number is M****************** and the escalation id is ******-******.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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