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PUMA - Package not delivered properly and return pickup delay

Vinoth filed complaint against PUMA on Apr 12, 2024

Despite multiple assurances and follow-ups, the delivery of my recent order from Puma has been delayed by * days, causing inconvenience and disruption to my plans. Additionally, the return pickup for an item that didn't meet my expectations has also been delayed, further adding to the frustration[*********].

The product was delayed delivery for an week, finally I landed to the Blue Dart Hub for collecting my order (wasted half day for this). Currently facing the issue with return request. No proper update from the team after multiple follow-ups and requests.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

PUMA

74

Total Complaints

35

Total Resolved

47.30%

Consumer Satisfaction

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