The Case Factory India - Package not delivered and lack of response
Rishi Hadapad filed complaint against The Case Factory India on Jan 11, 2026
Respected Sir/Madam,
I am writing to lodge a formal complaint against The Case Factory India (website: https://casefactory.co.in) regarding a prepaid order that was never delivered.
I placed an order for a mobile cover on January*, at *.**pm and made full payment of ₹ Rs.*** via Google pay Upi App. . Despite multiple follow-ups, I have not received the product, nor have I received any response from the company. Their customer support email (thecasefactoryindia@gmail.com) remains unresponsive, and no contact number is available on their website.
This lack of communication and failure to deliver the product constitutes a breach of consumer trust and online transaction norms. I request your assistance in initiating a refund process and taking appropriate action against the vendor to prevent further consumer exploitation.
Details:
Name: Rishi Hadapad
Order Date: **/**/****
Payment Method: Google Pay UPI
Amount Paid: Rs. ***
Email used for order: rishihadapad*@gmail.com
I kindly request that this matter be investigated and that I be refunded at the earliest. I am also willing to cooperate with any further documentation or steps required.
Thank you for your support.
Sincerely,
Rishi Hadapad
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