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Rishi Hadapad filed complaint against The Case Factory India on Jan 11, 2026
Respected Sir/Madam,
I am writing to lodge a formal complaint against The Case Factory India (website: https://casefactory.co.in) regarding a prepaid order that was never delivered.
I placed an order for a mobile cover on January*, at *.**pm and made full payment of ₹ Rs.*** via Google pay Upi App. . Despite multiple follow-ups, I have not received the product, nor have I received any response from the company. Their customer support email (thecasefactoryindia@gmail.com) remains unresponsive, and no contact number is available on their website.
This lack of communication and failure to deliver the product constitutes a breach of consumer trust and online transaction norms. I request your assistance in initiating a refund process and taking appropriate action against the vendor to prevent further consumer exploitation.
Details:
Name: Rishi Hadapad
Order Date: **/**/****
Payment Method: Google Pay UPI
Amount Paid: Rs. ***
Email used for order: rishihadapad*@gmail.com
I kindly request that this matter be investigated and that I be refunded at the earliest. I am also willing to cooperate with any further documentation or steps required.
Thank you for your support.
Sincerely,
Rishi Hadapad
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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