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Harshit filed complaint against The Case Factory India on Nov 21, 2025
I ordered a phone case from The Case Factory India on Friday, ** November **** and made a prepaid payment at the time of placing the order.
I received the order confirmation email, but after that there has been no update at all from the company.
There is no tracking number, no shipping information, and no response to any of the emails I have sent.
The brand is completely ignoring my messages and providing zero support, even after waiting for multiple days.
This looks like clear non-delivery and irresponsible behavior from the seller.
I am requesting Voxya to take action because the company has taken my money but is not delivering the product or providing any communication.
I Want Full refund of the amount I paid
Order Date: ** November ****
Order Status: No update / No tracking
Issue: Prepaid order not delivered & no response from seller
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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