Pepperfry.com - Package not as per specification

I wanted to buy a queen sized bed online that has storage space in it. A storage space below the bed that has the bottom plank attached to the bed.
I checked some of the beds on Pepperfry's online app and wanted to know more about the details of some beds to ensure that the bed actually has a storage in it (I saw some beds do not have attached bottom plank and did not want to buy that kind at all). To be more sure of a bed with storage I had selected, I called up Pepperfry's online customer care and confirmed from the representative over two different calls for a specific bed whether the bed actually has an attached base to it and things can be stored in it (Call ref. Numbers PH-******-**** and PH-******-****). After specifically inquiring twice about one Clifford bed (Sku: FN*******-S-PM*****), I was told repetitively by the representative that the bed has a bottom attached storage in it. I even told the representative that I am only calling to verify this detail and shhe assured saying all beds except mintwud have a bottom attached to them.
However, when the bed was delivered, I was shocked to see that there was no base attached to it. There were separate sheets of thin wood to keep on the ground and place a bed over it.

I filed a return while the carpenter was assembling the bed on the grounds that I was cheated.
Shobha from the concerned team at Pepperfry mailed back saying they have said we only do replacement for damaged goods, however as a consumer, I feel cheated because even after repeatedly checking from Pepperfry's team on the product specifications, they have lied and delivered a product which I otherwise would not have brought. This is fraudulent on their part and raises questions on their business ethics.
I want the bed to be returned and my money be paid back to me at the earliest.
Reaching out to voxya to intervene and help.