Vrl Packers And Movers - Package and goods not delivered

Actually i wanted to shift my house hold items from bengaluru to kurnool (Andhra pradesh ). I browsed through internet and found VRL PACKERS AND MOVERS .As VRL is a good company i thought to contact them and kept a request. i got a call from a person named Mr.Devender on ** th august saying that he is willing to send a person fro inspection of my goods and give estimate of the charges for transport.On ** th august one person ( i dont remember the name ) came to my house took the list of goods and given estimate as **k for sharing and **k for private vehicle.

Next day mr.devender from vrl office called me saying that he will transport for **k in a private vehicle from bangalore to kurnool.He false promised me that his persons will come and do waterproof packing for all the household items and use cartoons boxes and safely send them in a private vehicle.I accepted for the same and paid a tocken amount of *** rs ( trasaction ID P**********************) through phone pay on** th august.

On **/*/**** around **:** am Four people came to my home at murgeshpalya ,muniyyappa layout in Bengaluru. So they with all ful hurry packed all my household items i mysely noted all the items in a paper (** items ) they gave me slip of items and left .They loaded all the items in a mini truck with tarpal covered roof ( vehicle no.HR**A****) yellow colour vehicle.They didnt even pack al my goods with polythene also saying that they will do it in godown and left.My wakefit bed which costed **k was not even done any protecive wraping .He told me that the same vehicle will go to kurnool and drop all the things there .They didnt even get a marker to number the boxes. i myself with pen numbered the boxes and listed in the paper. Thinking that the same vehicle will go as i booked private vehicle many of the goods i just kept like that in the truck without noting them as the guys who came there hurried me .almost **% of the goods they left there only at my home and went away.
They left from my home after reaching to godown /warehouse they sent bill in whatsapp ***** rs and asked me to pay the full bill now itself. then i called to Devender booking person and argued that once i get my full goods to kurnool only i wil pay or else i wont pay .afte argument for sometime i told i will pay half of the amount and remaining once goods get delivered. that guy he already knows that he is going to cheat me and he palnned to steal my items
He told if you dont give the money truck will not move from bangalore the packers will not be delivered to destination.I am worried and agreed to pay *****, and paid ***** rs remaining amount after requesting him though google pay to his devender friend RAVINDRA (**********) through google pay as i didnt have money in phonepe account .



They told that it will deliver on **/**/****. Some guy called on **/**/**** we are coming to deliver your packers please be available in kurnool address. As i was in bangalore my wife called me and informed me that the truck is full with items of other person dumped in it.Many of the items got drenched in rain. My wakefit bed with any packing he kept over the truck,it got fully spoiled.

She sent a picture to me ( i wil attach) ,then i noticed it is another truck , not the same one they loaded from here in bangalore .They torchred my wife for unloading the goods , finally when she paid *** rs they unloaded and didnt assemble as per the agreement made.
(For unpacking and assembelling all my cot TV ,refregirator and washing machine i spent **** rs).
He unloaded all the boxes and my household things , took a signature from my wife and saying that all are there and left hyderabad withthe remaining items of other party.he delivered total of ** boxes .As my wife didnt know how they were packed she just took the items gave signature.




After * days ,
When i went to kurnool and opened all the boxes i noticed many of the boxes and opened and some boxes are missing. As per my numbering ** boxes should come but only * cartoon boxes were sent.
To the things i recollected i found few things missing and called devender the next day , did video call and showed him. He started telling me in harsh voice that everything delivered .I gave the list of items missing on ** th august.( *.gas stove worth **** rs, Tv sabiliser V guard worth ****, clothes, * new jerkins worth **** ,kicken boxes ,photo phrames * , * pillows , * bedsheets , one blanket ,* idly cooker ).Then he stopped answering my call , i called him continuously and when i told i will give police complaint then he called after * hours and told that he will check in the godown and after some time he told * boxes are in hyderabad by mistake its gone to other party told me he will send in * days ,, and with all fighting and with great requests and begging he finally delivered after * month a gas stove and a box with old clothes and * bedsheet with * jerkin ).I asked for other remaining things , he told me that if u have paid insurance u will get , iam not responsible for them and blocked my whats app number. When i called him from other number he was rude and disconnected my call. I told him i am going to file a case if he doesnt return my things in * days. he didnt respond.

My complaints:
*.When i packed all boxes at home and loaded to private truck why did he unload them in the godown and open all the boxes .
*.When i booked private vehicle why did he send in shared vehicle afte insisting me to pay for private vehicle.
*.When we made ** boxes at home it bacame ** boxes .Where did the items in other * boxes go.

Request to :
Pay the difference amount of **** rs ( for sharing and private truck)
Pay for the missing items ( Dont remember clearly what all things lost )
to what i remember :Vguard stabiliser . Uv tv power cord,idly cooker steel, * new jerkins ( * i got) , * pillows , *blancket ,few clothes ( new one ) , * kitchen boxes ---stil many thing i dont remember .will cost approximately *****rs.



Name of company:VRL cargo Packers and movers .
Website:www.vrlcargopackers.co.in
Devender ( person who contacted ) :********** and Nagendra **********
********** ( office).