Campus shoes - Over a month refund not processed

I ordered two campus shoes. Delivered on **th jan and due to the small size returned the sams on **th jan. I was promised the refund will come to my account in ** days which has gone to over ** days. I have raised multiple complaint and also spoke to Ms Yashii the supervisor but they only harass you by making false promises. Ticket numbers are raised with no call from the customer care department. Jenny, then Arjun then Sakshi all these people working in CC department couldn't help. Below is the email we received from Ms. Yashii assuring the amount will be credited by Monday ie *th Feb before *pm and also assuring that she will also follow up by calling. Neither the amount was refunded nor did she made efforts to call. This is how CAMPUS shoes is working and paying these people for of no good help. They dont have zeal to work either.

Email for all to view is below:

Greetings for the day !

This is with reference to your concern about refund of your online order with Order Id - ******.

I understand, your refund got delayed from our end however I would like to assure you this has happened due to some unforeseen situation.

I request you to allow me another * working days of time, I assure you I will get the refund initiated within this time.

Once the refund happens from our end, I will inform you and share the refund details with you.

I hope I have been able to address and resolve the concern raised by you, up to your satisfaction level.

You may note complaint number ****** for any future correspondence in this regard.

Assure you the best services always.

Regards,
Yashii
Customer Services Team
Campus Activewear Ltd.
They have not only mentally tortured us but financially also. They should compensate us for the time and energy we are utilizing here to call them, emails them and so on. I would never recommend anyone to buy campus shoes