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Jabong - Order was not placed and money is deducted from account

Abin J Mathew filed complaint against Jabong on Dec 4, 2018

I have ordered a Hush puppies Shoe from the site. As soon as i completed my payment,it was shown that due to some technical issue,the order was not placed and at the same time i got the sms as the amount was deducted from my account. I contacted customer executives for * times and they are not able to give me a resolution,they are saying me to wait for ** hrs. I had even forwarded the amount deduction sms which i had received from bank, and they replied me to wait for ** hrs. Now after almost ** hours they didnt contacted me with a resolution and even the customer executive cant give me a perfect answer to my queries

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Jabong

29

Total Complaints

13

Total Resolved

44.83%

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