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Pizza Hut - Order never received

Erika Duran filed complaint against Pizza Hut on Apr 1, 2018

I placed an online order, an hour after I placed it I decided to call. After the *rd call they answered me. I asked for my status and the lady (Aisha) told me she had no orders. If I was talking about delivery and I told her yes. She told me she was pretty sure she called me to tell me they cancelled my order. I did not receive a text, call or email. She reassured me she did call me. However I did not receive anything. I asked to talk to a manager and they handed be to Gary. He told me my order was cancelled due to the fact that they had not had a driver for * hours. What I’m mostly upset is that I was not notified in any source of way.

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Pizza Hut

92

Total Complaints

60

Total Resolved

65.22%

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