Facebook Pixel Tracking

Swiggy Bundl Technologies Pvt Ltd - Order canceled at last moment and replacement not provided

Nikhil Kumar Singh filed complaint against Swiggy Bundl Technologies Pvt Ltd on Feb 4, 2024

I ordered few products from swiggy instamart as a present to my friend on his birthday occasion. I got it at a very good deal for *** rupees(after good discount). Though the expected delivery time was * mins, but i waited for half an hour without any update. I then contacted the chat support department for an update and they asked for some time to check and i allowed. In few minutes i got a text message on my number that my order has been canceled. The problem is they did not inform me about any problem at their end nor did they asked for my consent before canceling. Since the chat was still open, I asked there why my order was being canceled but the chat was closed stating that i will get a refund of *** rupees(different than the paid amount). I tried contacting the instamart team again on chat platform(It was the only option available) and i insisted on speaking on call but Arshi(agent) denied and kept on delaying the response. Upon connecting on call later, she said that some other delivery partner has picked my order and internal team canceled the order for this reason. I asked her for replacement of my order but she refused. After wasting half and hour and being insisted on transferring the call to her senior, she transferred the chat to Preety Paul from Escalation desk and then she connected me over call. I put forward my request to help me with a replacement and she denied stating refund has already been issued and it can not be processed now. I told her that i am ready to pay *** rupees again but she said it is not possible. Surprising part was the reason she mentioned for cancelation was different from the previous agent as she mentioned that stock was not available in store.
First of all, they kept me waiting for ** minutes before abruptly canceling the order.
Then, they canceled the order without my consent and did not even inform me that they are proceeding ahead with cancelation.
Adding to it, they mentioned that they will provide a refund for *** rupees but i received only *** rupees.
Also, they kept on wasting my time for no reason on chat platform providing a very delayed response and also denied to help me with any replacement.
Order ID - #***************
I am frustrated with this experience and ended up wasting *.* hours for the same. It also ruined the entire experience for me.
I have kept all the call recordings and chat screen shorts.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Swiggy Bundl Technologies Pvt Ltd

110

Total Complaints

62

Total Resolved

56.36%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Arjun Rajpal on Jan 3, 2025

Swiggy Bundl Technologies Pvt Ltd  – Driver took the otp and didnt deliver the foodClosed

On the night of New Year,the swiggy driver took the otp from me and told that he delivered the food to me *-** mins back.So why didnt he take the otp then. When I raised the complaint to swiggy they told me to mail...

Asan Abdul Kader on Nov 21, 2024

Swiggy Bundl Technologies Pvt Ltd  – Food was cancelled without permission and a cancellation fee was charged Closed

I ordered a food around *:** pm , the food was not delivered on time , when contacted consumer executive , was informed that delivery was grouping the order without my permission , the delivery time was extended man...

Prince Singh on Sep 1, 2024

Swiggy Bundl Technologies Pvt Ltd  – Order nhi Mila Na hi refund milaClosed

Mera order id *************** hai Maine **st Aug ki night me Food order Kiya na to food mila na Paisa Complain krne pr inke support wale kuchh nhi bta rhe

Amit sharma on Jul 28, 2024

Swiggy Bundl Technologies Pvt Ltd  – Poor food issues Closed

Dear team I ordered in swiggy but poor food delivered in night.

Gunjan Bora on Jun 16, 2024

Swiggy Bundl Technologies Pvt Ltd  – Received demage cakeClosed

Received demage cake. Problem not solved