REDBUS AMAZON - Only 50 refund

This is regarding ticket id BARNCRH* and PNR *********-*******. I had booked tickets for Bus from Pune to Allahabad for ** October journey. Journey time was shown as **.** hours and I had paid a high amount of ***** RS for this. On ** October afternoon I contacted the bus operator to confirm on the timings and total journey time which he said it will be more than ** hours. I contacted your customer executive and highlighted this issue to him. He also checked the same with the operator and advised me that he has raised this issue and I should take alternate journey and I will get update from redBus within ** hours. As till today I had not received any update from your end I again called your customer executive for the update. There was some lady executive who took bus operator on conference call. Now bus operator is ready to refund **% amount. This is not acceptable to me as there was issue from operators end who had updated incorrect travel time on the portal and on the ticket. I need *** % refund for this as the issue is from your bus operators end as they had mentioned wrong details on the portal. Kindly help to arrange for the refund on priority.

Case id :********