Hathway Broadband Internet Chennai - OFFER NOT GIVEN

I'M PRAKASH DAVE FROM PARRYS, CHENNAI .
I HAVE GOT A CALL FROM HATHWAY BROADBAND EXECUTIVE FOR RECHARGE OF YEARLY PLAN WILL PROVIDE A ROUTER FREE , AS PER THEIR ADVICE I HAVE MADE PAYMENT COMPLETE ** MONTHS , AFTER RECEIVING THE PAYMENT THEY DIDN'T PROVIDE ANY ROUTER. I WAS CALLING CHENNAI CUSTOMER CARE FREQUENTLY , THEY TOLD AS THERE IS NO SUCH OFFER AVAILABLE FOR YOUR ACCOUNT,
TODAY I HAVE SPOKEN TO CHENNAI CUSTOMER CARE . HARI PRIYA NAMED EXECUTIVE SPOKEN VERY RUDELY THAT SHE SAID WE CANT REFUND YOUR AMOUNT AND WE NEVER PROVIDE ANY SUCH OFFER TO YOU, DO WHATEVER YOU WANT , WE NEVER BOTHER. THEY HAVE GOT MONEY EXTRA FROM ME AND RESPONSE GIVEN IN SUCH RUDE MANNER . THEY CHEAT MANY PEOPLE IN NAME OF ADVERTISEMENT , AND IN HATH WAY DIDN'T TRAINED ANY EXECUTIVE HOW TO SPEAK TO A CUSTOMER .
AFTER RECEIVING PAYMENT WITH FREQUENT CALLS FROM ME , THEY DID LIKE THIS WITH ME. I KINDLY REQUEST YOU TO TAKE ENOUGH STEPS AGAINST THIS HATH WAY , SO THAT MANY INNOCENT CUSTOMER LIKE ME , WONT BE GET AFFECTED.