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Hyundai Service Centre - Not refunding the amount of consuming additional fuel

SUNIL PATEL filed complaint against Hyundai Service Centre on Jun 26, 2021

I had got my Creta service done on **th June ****. I went to service station specifically for car service from *** km distance spending about **** rs fuel up and down and my full day. Following are my concerns and requires immediate solution to it:

*. Wheel allingment and balancing done but during return I observed that car was wobbling/ vibrating at speed of *** only. Earlier I had no such issue up to *** speed I had tried *months back.

*. Car washing was done but it's roof top / exterior was having some rigid dust settlement, which was not cleared off. Some efforts were done but not serious efforts. Just a show off efforts. And hands were raised by attender that will not be able to clear off. If spending huge amount I am getting service done at company service station and will not get satisfaction or perfect output I think one will not be able to trust company.

*. Attender was not keen on customer satisfaction and since my car was delivered to me too late than committed and I had to rush back to my destination, I have to take delivery and return back.
After raising my complaint and discussion with Himgiri service station, Sanjay driver visited my home location on **th June for my car pick up and delivered the same to me on **th June. Pls. find herewith the details:
*) When Sanjay driver from service station picked up the car from my location on **th June at **:** am, the car speedometer reading was *****.
*) When Tarasingh, service attender received the car at the service station, Tarasingh took a snap and sent me the snap on whatsapp and the reading was *****. Difference is the maximum one side distance i.e. ***** - ***** = ** km.
*) When Sanjay driver dropped the car & handed it over to me on **th June at *:** pm, the speedometer reading was *****. This means that after receiving the car at the service station the car has moved ***** - ***** = *** km i.e if we consider one side distance as ** km as per point * then additional car moved is *** - ** = ** km.

Snaps of all these meter readings along with fuel tank level are send to service station via email. Additional fuel consumption because of service station defective service & free usage of the car is of (*** / **) x ** rs = **** Rs.

Kindly answer, why a customer should bear for such a handsome amount just because of service station negligence. I would like to get the same reimbursements.
For the same had already email to all possible concern in Hyndai service station through email but no one is responding and are not caring for customer concern.

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Complaint Status

Resolution Demanded:

Damages for loss and agony

Hyundai Service Centre

5

Total Complaints

3

Total Resolved

60.00%

Consumer Satisfaction

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