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TASLIM SALIM CHOUDHARY filed complaint against Jio mart on Oct 25, 2024
I HAVE PLACED TWO ORDERS ON ** & ** OCTOBER. EXPECTED DELIVERY DATE WAS ** & ** OCTOBER. ON THE DATE OF DELIVERY, DATE HAS BEEN REVISED AS ** & ** OCTOBER. I WAS WAITING FOR MY ORDER TO GET DELIVERED BUT NEITHER I GOT THE ORDER NOR ANY UPDATE AGAINS IT. I FILE ONLINE COMPLAINT THROUGH CUSTOMER CARE AND THEY ASKED ME TO WAIT FOR ** HOURS. FROM ** TO ** OCTOBER, EVERYDAY I WAS TAKING FOLLOW UP FOR MY COMPLAINT BUT NOT NOT RESOLVING MY QUERY YET. ITS A PREPAID ORDER. MY MONEY IS STUCK.
YESTERDAY I PLACE CANCELLATION REQUEST AGAIN EXECUTIVE ASKED ME TO WAIT FOR **-** HOURS. EVENING I GOT A MESSAGE THAT MY ORDERS ARE DISPATCH. I GOT THE OTP AND DELIVERY AGENT CONTACT DETAIL. N NUMBER OF TIMES I TRIED TO CONNECT HIM TO GET MY ORDER BUT HE NEITHER RECEIVED MY CALL NOR CALL ME BACK. KINDLY LOOK INTO THE MATTER. ITS VERY IRRITATING AND STRESSFULL FOR ME.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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