Cred App - Not credited amount to my credit card payed through CRED APP

praveen kumar filed complaint against Cred App on Nov 24, 2021

HI,
I have made a payment of Rs ****/- through the cred app to my HDFC credit card **** on Nov *nd but the payment was never credited to my credit card, upon reaching cred customer service they gave me URT number - ************ and asked to speak to the bank, so I contacted HDFC bank they are saying they never received ****/- payment from this UTR nor to my credit card but the amount is deducted from my bank account to CRED so I reached back to CRED saying the bank is clearly saying they have never received payment, now CRED is asking me to take written statement form bank but the bank is not responding to my mail now as a consumer I lost my ****/- as well charged ****/- as late payment charges form bank, when i paid to CRED why they are not tracking the Amount and taking the case from their side

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Cred App

Total Complaints

Total Resolved

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