Titan - Nondelivery of online Titan watch order despite payment
Richa Bisht filed complaint against Titan on Dec 13, 2025
Complaint Details:
I placed an online order for a Titan watch on the official Titan website on [mention order date] after making full payment. The order was supposed to be delivered within the promised timeline. However, more than one week has passed and the product has still not been delivered.
I have contacted Titan Customer Care multiple times to check the status of my order, but I have not received any proper response or resolution. This delay and lack of communication have caused me inconvenience and mental harassment.
The non-delivery of the product after receiving payment clearly amounts to deficiency in service under the Consumer Protection Act, ****.
I request the concerned authority to intervene and direct Titan to either deliver the product immediately or process a full refund at the earliest, along with appropriate compensation for the inconvenience caused.
Company Name:
Titan Company Limited
Desired Resolution:
✔ Immediate delivery of the product OR
✔ Full refund of the paid amount
✔ Compensation for delay and harassment
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