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ANJAN SENGUPTA filed complaint against Reliance jio on Oct 19, 2020
I had ordered groceries online from https://www.jiomart.com/ on August *, **** amounting to Rs. ****.**. The order could not be delivered by Reliance Jio and it was acknowledged by their customer care officer that the entire amount will be refunded to me. However, I was refunded only Rs. ***.** on August **, **** out of Rs. ****.**. I was assured by their customer service desk that there is a technical issue and the entire booking amount would be refunded to me.
After following up after a week and consistent calls to their customer call centre and messages to Jio's whatsapp number, I am informed that the order has been delivered and the complaint is closed. I didn't receive even a single item and this was informed clearly to them. But Reliance Jio is lying by stating that they have delivered goods to me and not refunding my money.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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