Dmi Finance Pvt Ltd - NOC not issued

My loan id is DMI********** in the name of my wife Nidhi Sachdeva.

After making the foreclosure payment on ** MARCH ****, the payment was not updated till ** April ****.

Ulitimately i had to visit your branch in new delhi for which i had to travel all the way from dehradun!!!

Your officials gave the same godforsaken EMAIL ADDRESS AND YOU NON RESPONSIVE CUSTOMER CARE NUMBER WHICH NEVER FAILS TO DISSAPOINT ITS CUSTOMERS.

After doing everything as told by your company, till date i have not received any resolution even after following up continuously and sending mails after mails.

I got only one response for mail stating your TAT which was * days!!! what more lies can u possibly tell your customers?!

Only the collection team is proactive with the customer and as soon as their target for the year ending completed, they disappeared in thin air and stopped answer my calls and messages!!! your employee name is MADAM ANAYA VASHISHTH, phone no. **********, who i now believe is also a fraud and has vanished since the day i made the foreclosure payment!

I have sent at least ** emails begging for my own document and your company doesn't even seem to care about anything!!

Then you post ridiculous replies asking if i don't mind sharing my issue with you and my loan details?!! Boss, this is too much. either you resolve my problem today or i am certainly filing a case in the consumer court for a resolution! Now if you DON'T MIND, i need my NOC for foreclosure of loan asap otherwise you will have had it from me!

DMI finance is the least responsive and the worst company ever.

The customer care number never gets connected to the representative.

Only the people in the collection dept. are active as they have to complete their targets given to them by their so called managers.

After their collection targets are completed they will ghost you and will make sure that they never attend your call again. I have even started to believe that there is fraud done by this company to me because even after doing exactly what they have asked me, they have disappeared and made sure that my problem never gets resolved.

They will only tell you to put your complaints on the email address and will also make sure that they will keep responding on the mail with one excuse or the other till the time the customer gets frustrated and decides to let go off his hard earned money.

I have never seen such a pathetic service in my life.

if there was a negative star rating, i will definitely give them -* stars for their service.
Thank you DMI finance for making my life so miserable!