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Santhanakrishnan Palanisamy filed complaint against Think & Learn Private Limited on Oct 25, 2021
bought the byjus product for my daughters Venba and Iyal on **th Sep ****(invoice for the same is attached) through the byjus home counselor named Karthiga. Received the product on **th September **** and since I was not satisfied with the product I raised a cancellation request to mentor Prinitha on **rd september ****(attached email). On **th September ****, I received an email from a senior mentor/manager named Nikhila that the refund is considered from your end with the reference number ********(PFA email). On *th Oct ****, I spoke to Nikhila again and it was informed from her end that I will be receiving * separate emails about refund and product return within * days. That's the last I heard from any senior management regarding product cancellation. Since I didn't receive any emails like she mentioned for the next * days, I have been trying to reach her or anyone from the cancellation department regarding the cancellation status and I even emailed to support@byjus.com and cancellations@byjus.com. All in vain. Even after repeated calls and emails all i am getting is some automated voice message that 'someone will be calling you within next ** minutes' or 'I will be getting a call from the senior manager within next ** hours'. But I received no response from anyone. Someone named Vignesh called me on **th October **** and told me that he is from the Central team. He asked me for identity proof for document verification and I sent him the required documents. I was informed by him that I will be getting an update within a week and here I am writing to you after a week for an update after repeated calls to customer care number and the usual response that 'Senior manager will be calling you within next ** mins'.
No senior manager or concerned person from the cancellation department has spoken to me about the status of the cancellation. I have been seriously frustrated with the response from Byjus team ever since I bought the product.
Kindly help me get my refund and in returning the byjus product.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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