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AliExpress - no refund despite return with tracking

Tahar Abroudjameur filed complaint against AliExpress on Sep 18, 2018

Bought a phone from Aliexpress, the phone was faulty, so I returned the phone and provided the tracking, but received no refund. the appeal also released the money to the seller despite of evidence the phone was returned and reached China.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

AliExpress

23

Total Complaints

14

Total Resolved

60.87%

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