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AliExpress - Unauthorised deduction of money from customer account

Giridhar Puggala filed complaint against AliExpress on Nov 25, 2020

On ** Nov ****. (The day Govt of India banned ** Apps including aliexpress.)
I had recived the following SMS alert from my Bank:-
(ALERT:You've spent Rs.***.** via Debit Card xx......... at AliExpress.com on ****-**-**:**:**:**)

I have not placed any order in ali express since Dec ****.
Then how could i spent money in ali express on ** Nov **** (almost a year happened of not using)
Even i have deleted aliexpress app on the day GOI bans first set of ** app in June.

I dont know what happened but Rs.***.** unauthorised deduction happened by Aliexpress on ** Nov ****.

Immediately i have disabled my international transactions to avoid any such instances further.

I have tried all means to reach to aliexpress customer care but didnt get any fruitful results.
Somewhere i found about voxya so i drop in here.
Hope i will get support here
Its not a matter of Rs.***.**.
Its a matter of unethical Business practices and fraudulent move.

Soon After knowing the reason i will permanently delete the Aliexpress Account.

Regards.,

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

AliExpress

23

Total Complaints

14

Total Resolved

60.87%

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