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Colonel C P Jha filed complaint against Myntra on Nov 5, 2021
This is regarding Myntra Packet Number - **********.
I had ordered Raymond Men Beige Solid Single-Breasted Formal Suit (Rs ****) but the seller scammed me and he sent me a Colorplus Tshirt worth Rs ****.
I then placed a return request in the Myntra app after which the return was approved (Return ID Number - **********).
The return order was to be picked up on *th November. The pickup guy came but he denied picking up the order since his manager didn't allow him to pick up the wrong product because, in their app, it was showing to pickup Raymond Suit and not Colorplus Tshirt.
The pickup guy's attitude was so rude. I asked him to give the number of his manager but he said that he cannot share his number. He just threw away the package and said "Jaake Myntra Support mein baat karo na" in a very rude manner.
He again came on *th November but he again denied to pick up the wrong product.
He asked me to contact Myntra Customer Support and ask Customer Support to send an email to Kota Myntra Office asking them to pick up the order.
I don't expect this kind of experience from Myntra. This was my first Myntra order and the experience turned into a nightmare.
If I don't receive my refund with the next * days, I shall file a legal complaint in the Consumer Court.
Colonel C P Jha
Indian Army
Mobile No. - **********
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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