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Ferns And Petals - Money not refunded

Shubhalaxmi Chatterjee filed complaint against Ferns And Petals on Mar 25, 2021

Order# ********
After placing the order, i got a confirmation mail from Ferns & Petals that the order is confirmed. Next day, there was no call or mail from them that the photo cake is not available. I kept calling them, till * PM and got a call back, that since cake is not available, they are cancelling my order. I agreed, and asked for a refund. Suddenly without informing, in the evening they attempted delivery of another cake which my security guard refused as i clearly said we DO NOT WANT ANY MORE CAKE. Its been * months, i am following for my refund.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Ferns And Petals

51

Total Complaints

35

Total Resolved

68.63%

Consumer Satisfaction

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