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Shobha Jain filed complaint against Make My Trip on Mar 13, 2019
MMT inform me by WhatsApp message and email on */*/**** that my flight date */*/**** (Jet Airways) is cancelled and asked to initiate cancellation procedure to get the full refund. When I claimed my refund they denied the refund. After repeated explaining the incident they agreed to refund and sent a confirmation mail for a refund. Today (**/*/****) I get a call from MMT to understand the issue again and shockingly I got to know that my refund proceedings have been stopped (without even informing me). MMT now saying that they will verify with airlines. It's * days and MMT is still failed to verify the whole issue. On what ground they denied the refund?? I afraid to lose my money and this whole episode is mentally torturing as I have been discussing the whole issue with them multiple times. MMT is liable to pay my money back.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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