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S VAMSI KRISHNA filed complaint against Flipkart on May 19, 2026
I purchased a Motorola Edge ** Pro from Flipkart earlier, and I have the invoice, order history, and matching IMEI proof. During a recent exchange offer for Vivo X***T, Flipkart’s exchange system rejected the IMEI verification despite the device being genuine and originally sold by Flipkart itself.
I raised a complaint with Flipkart support, but the issue was not resolved. Since the same company sold the device earlier and now fails to recognize its IMEI during exchange, this appears to be a backend/exchange partner verification issue and deficiency in service.
I request intervention for proper resolution and compensation for the failed exchange offer.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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