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Samsung Mobile Company - Mobile display not functioning within 9 months of purchase

Uthra Ramsai filed complaint against Samsung Mobile Company on Oct 27, 2022

Purchased Samsung mobile video invoice no CH*MP********** dated **..*..**** Suddenly the display has gone from **.*.** and hence contacted the service centres they said the motherboard has gone and refused to replace during warranty stating it's not manufacturing defect. I raised the issue vide ticket no. *********
No response till now , How this product has passed the quality test I do know. Need either replacement or my mobile should be rectified need immediate resolution as without my mobile I am losing lot of personal calls and stressed out .

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Samsung Mobile Company

10

Total Complaints

6

Total Resolved

60.00%

Consumer Satisfaction

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