mobikwik zippay services - Mobikwik Victim of MobiKwik ZIP Paylater fraud

A financial fraud has happened to me of Rs. **** on **/**/**** through MobiKwik e-wallet (Zip). I received calls on **/**/**** from the (MobiKwik Support number) between *:**pm to *:**pm on **/**/****, stating that someone from unauthorised mobile phone is trying to access my MobiKwik access, to cancel it and protect the account, enter the OTP.

After all this I logged in to my MobiKwik account and found that Rs. **** was used to pay * myntra transactions from Zip (MobiKwik PayLater account). Below are the Transaction details:


a. www.myntra.com
Transaction ID: **********
Rs ****
b. www.myntra.com
Transaction ID: ***********
Rs****

I have sent an email to FraudAlert@MobiKwik.com with all the necessary information on the same day when the fraud activity took place. I also uploaded the details of the cybercomplaints I registered. But there is no update yet even after multiple follow up emails. Not sure if they are really investigating this.

Kindly help with refund of the amount which used from ZIP Paylater fraudulently, if possible.