Parimatch - Missing withdrawal and deposits

I have been using the Parimatch Android app and website, and I am facing a serious problem with my account transactions. A withdrawal of ₹**,*** and deposits of ₹*,*** and ₹*,*** are missing and are not reflected either in my Parimatch game account or in my bank account. One of the transactions was made on **.**.**** at **:**. In addition to these, a further deposit of ₹*,*** made on **.**.**** at **:** pm and another deposit of ₹*,*** made on **.**.**** at *:** pm are also missing and have not been credited anywhere. From those dates until today, around ** days have passed and the issue still remains unresolved.

During this time, I have been contacting Parimatch support every day through the app/chat. Each time I only receive AI-generated replies stating that the payment provider has not cleared the issue and that their experts are investigating. However, no real action has been taken, and no proper response has been provided even after ** days. This situation is very upsetting because I deposited money to play and they do not allow playing without money in the game, yet when it comes to withdrawal and deposits, my money is stuck.

I request Parimatch to immediately rectify this issue and refund the full missing amounts, including the ₹**,*** withdrawal and all missing deposits mentioned above, to my bank account without any further delay. I am no longer interested in playing on the Parimatch app due to this worst service experience and lack of proper support. I expect my money to be returned as soon as possible.
Bank statement