Paytm Mall - missing item from television

Sir,

*. I bought one television from Paytmall on date ** oct order id **********.
*. I received the television on ** Oct ****
*. On the same day I saw the screw from the Tv is not there and the table stand is also missing from there. and return request was raised on the Paytm on the same day
*. As Diwali festival was there I wanted TV before it
*. But I was not receiving any call from paytm and customer service.
*. I tried N number of calls to paytm but after waiting for ** minute paytm did not respond to my call
*. After keep posting the issue on social media I got call from paytm on * November for the first time
*. and then they asked me for many picture which I sent on facebook messenger, and in app paytm request forum
*. since diwali was passed and i wanted Tv before it so I bought the same TV from store
*. after that seller called me and I explained my issue with them They said Okay mam we completely understand since every body want new product on Diwali and you bought it. and they replied the paytm for that
**. Today I got message on twitter that Paytm will reimburse my bill of tv stand.
**. after almost one month Paytm replying lie that. but what will I do with the same TV at my home which I already bought. why they are highlighting only TV stand and the what about the screw which is missing from televison.
**. I humbly request you to please take this TV from my home and reimburse my money.
**. I have all the proof of purchase and the photograph too. Fortunately I did not delay any compaint from my side and raised the request of missing item like screw and tv stand on the same day of delivery.
**. kindly take this product and return my money
**. I again called seller for this. they said mam we dont have any problem by taking the same product. we do not have problem in refunding your money then why paytm is doing so?


I am really feeling so helpless and harrased by customer care.

Your online portals are so rude in replying. Randomly any person call me and ask the story of my purchase again and again.

kindly solve it
my contact numbe
Regards
Shruti Sharma