Hotstar - Misleading customer into buying the Hotstar subscription
Janvi shetty filed complaint against Hotstar on Apr 4, 2024
I had purchased the Hotstar subscription for working on my Television and it was working till a few months ago but now randomly for some reason it is not working in my TV.
I own a Samsung smart Tv that I bought on December **** and ALL THE OTHER apps like Amazon Prime , YouTube , Netflix work perfectly on it.
There is ONLY issue with Hotstar.
I spoke to your customer service officer and she told me that HOTSTAR doesn’t work on any smart TV that has been bought before ****.
This is misleading the customer because THIS HAS NOT BEEN MENTIONED ANYWHERE that HOTSTAR only works on tvs bought after ****.
I have already shared the same thing on their Instagram handle too and mailed them as well.
This is a serious breach of misleading the customers into falsely buying the subscription and then not being able to use it only.
Thousands of customers like you have trusted Voxya to resolve their issues
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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
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