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Micromax india - Micromax IN Note 2 Oak 64 GB

SK GOUSE BASHA filed complaint against Micromax india on Jan 17, 2023

We bought Micromax Note * phone **-**-**** online. A few days later the fingerprint problem came. At that time we M/s Lakshmi Communication in Tirupathi
**-**-***/***, Shop No: ***,*ST Floor Central Park, Tilak Road, Tirupathi
Contact Number : ****-******* Email ID : akshmicommunication_tirupati@mmxcheckpoint.com.. WE Went to authorized service center. They got it ready after a month and again within a week the phone display didn't work again we took it to the authorized service center. They got it ready after a month and again when the charger problem came again we took it to the authorized service center. They got it ready after a month and again after * month the phone fingerprint didn't work. On ** October (Customer Job Sheet No:
*****************) Again we went to authorized service center. Then they (authorized service center in Tirupati) said to call Mr. Madhusudhan Garu who is working in area service center in Chennai. You don't come to (authorized service center in Tirupathi) us. After that, if I called Mr. Madhusudhan Garu, on **-**-****, Madhu garu (Customer is S Sabil / sk Gouse Basha right no problem, I will make it dispatch tomorrow) messaged him through WhatsApp (+** ***** *****). The authorized service center in Tirupathi says they have not received the parts yet every time we ask. They say it will take more than ** days if they go and ask.

After **-**-**** Mr.Madhusudhan Garu who works in area service center in Chennai was called many times but he did not respond, today he received the call and said I am in problem don't call me I will give you a number call that number. Mr.Nagesh Garu Work in Micromax IN area service center in Chennai and his mobile number is +** ***** *****.

After **-**-**** Mr.Nagesh Garu Work in Micromax IN area service center in Chennai was called many times but he did not respond, **-**-**** he received the call and said I am changed other area so please don't call me I will give you a number call that number. Mr.Raj Kamal Garu Work in Micromax IN area service center in Chennai and his mobile number is +** ***** ***** and he also not responding my calls & still the authorized service center in Tirupathi says they have not received the part. They say it will take more than ** days if they go and ask.

M/s Lakshmi Communication in Tirupathi # **-**-***/***, Shop No: ***,*ST Floor Central Park, Tilak Road, Tirupathi Contact No : ****-******* If you call this phone, it says incoming calls will not go through because the number has not been recharged. Contacting the service staff at that service center, they are not properly responding, so we are contacting you as we don't know who to ask.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Micromax india

2

Total Complaints

2

Total Resolved

100.00%

Consumer Satisfaction

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