Meesho - meesho is not even replying to my wrong return claim

HI team,
My name is srikanth, i joined and started selling products..one day i received a * orders from same customer on meesho which are combinely worth **** rupees with suborder ids ***********_* ,***********_* and after i have send those * parcels to the customer and he has send us back return with wrong products ..i have raised * tickets in meesho with tickets ids ********, ******** and meesho is not even responding on those tickets and as a supplier we cannot even contact meesho by phone either as it havent given any phone support for suppliers.. i am very much worried as i am going to loose lot of money as you know rs **** is very big amount us and big companies such as meesho is doing fraud like this with supplier . Can you please help me to get my money back