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Mochi - Manufacturing defect to a Shoe

George filed complaint against Mochi on Jan 20, 2021

I have ordered a shoe from TatacliQ.com.
The brand of the shoe is Mochi. I got the product in discount rate of ***/- ,where an offer is going on that day’s.the actual price of the product is ****/-i get the ordered product on **august ****.
I used once on September,then i used it on December ** for a function.
I noticed a torn or a melted like condition in the sole,which I think that it was a manufacturing defect or i got a clone/fake product from TatacliQ. I contacted TatacliQ on January **** and expressed my complaint,they told me that I should contact the brand. I try to contact the brand through phone calls and emails but there is no response from their part. I money i spend for it is wasted

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Mochi

11

Total Complaints

10

Total Resolved

90.91%

Consumer Satisfaction

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