Mahindra & Mahindra - Mahindra delivered a repainted car

I purchased a brand-new Mahindra XUV *XO AX*L (Galaxy Grey) from Mahindra Sireesh Auto, Silk Board, Bengaluru. My confirmed delivery time was **:** AM on *th February ****.

On the day of delivery, I was made to wait for several hours with repeated false explanations such as the vehicle coming from stockyard or being washed. At one point, the dealer even showed me another Graphite Grey XUV *XO claiming it was my vehicle, which they later admitted was not mine.

When I raised concerns and stated I wanted to cancel the delivery, the dealer forced me to accept the vehicle by stating that registration had already been completed and cancellation was not possible. The vehicle was registered before physical delivery and inspection, without my informed consent.

Later the same day, around *:** PM, the dealer hurried the delivery process with photographs and paperwork and repeatedly pushed for home delivery, clearly to avoid proper inspection at the showroom.

After delivery and inspection, I discovered that the right-side front and rear doors had been repainted, with visible paint bubbles. This was confirmed using a third-party PDI device and later admitted by the dealer in writing over email. The delay earlier in the day was clearly due to repainting work, which was intentionally concealed from me.

Despite admitting the issue, the dealer is now proposing replacement of both doors instead of offering a vehicle replacement or refund. This is unacceptable for a brand-new car, as body-panel replacement permanently affects originality and resale value.

This is a clear case of:

Unfair trade practice

Forced sale after pre-delivery registration

Delivery of a defective vehicle

Misrepresentation and concealment of material facts

Mental harassment

I am seeking:

Full refund with cancellation of sale, OR

Replacement with a brand-new, defect-free vehicle with fresh registration, along with

Compensation for harassment and loss

The dealer has failed to provide a fair resolution despite written admission of fault.