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Home > Complaints > Loss of valuable time and money due to unreliable mobile

Samsung Mobile Phone - Loss of valuable time and money due to unreliable mobile

Cdr Ashwin M Rao filed complaint against Samsung Mobile Phone on Oct 20, 2022

I bought Samsung M ** mobile phone in Mar **** and exactly after ** months, the company forced an automatic OS upgrade and automatically installed firmware and OS upgrades. After this , the mobile has started restarting on its own repeatedly. Since Aug ****, I had been approaching the customer care and the service centre and they made me land the mobile for checking and repairs at their service center on ** Aug ** and since then they had been giving al the reasons not to repair/replace with a new one, as the problem is due to the poor hardware and they are saying that the motherboard is required to be replaced alongwith power supply PCB.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Samsung Mobile Phone

2

Total Complaints

0

Total Resolved

0.00%

Consumer Satisfaction

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