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Nishant Kumar filed complaint against Indigo Airline on Feb 18, 2021
I was travelling from Bhubaneswar to Jaipur via Bengaluru with Indigo Airlines on *th Feb'**. My flight details are: *E**** from Bhubaneswar to Bengaluru and *E*** from Bengaluru to Jaipur. As per company policy, I was carrying one cabin bag with me which was less than * Kgs. At Bhubaneswar Airport, just before boarding, Indigo executive without my consent took my bag as checkin baggage without giving any clarity of why she was doing this and given me a manual tag, I specifically told her that I had connecting flight and my luggage might get misplaced but she didn't listen and took my luggage as checkin luggage. While reaching Jaipur, I waited for an hour at belt just to realise my bag has not reached. I filled PIR against my PNR( OLIL*T) , PIR number is JAI*E*****. Till date I have been following up for my lost bag, they have declared it as lost and now paying me Rs**** for the lost bag with travel voucher of *****. I have lost valuable things and that too without my consent of taking the bag as check-in bag, Please help me.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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