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Hero Motorcorp - License Must be Ceased Century Bikes Private Limited

devkaran filed complaint against Hero Motorcorp on Sep 19, 2019

Major *-Wheeler dealer and service provider of Hero Motocorp in Vadodara, "Century Bikes Private Limited " Making fools to the people in the name of free service. They are doing general repairs that means nothing just change the oil and wash your bike instead of service your bike.
I got lapse all my free services not because I didn’t visited there, but because every time they took my bike in the name of service and consider it as general service.

In My Scenario
I have purchased HF deluxe (GJ**, LQ****) from century bikes private LTD. Vadodara on ** June ****. As part of new purchase, I am eligible for * free services on interval of each ** days or after certain kilometer.
Service-*
I did completed my first free service on ** July ****. This is the only service which they actually done as part of free service.
Service-*,*,*
On next service date I went there at service center before completion of ** days. They returned me back as I was not eligible since I didn’t complete required ** days from the first service.
Next time I visited at service station and they accept it after checking it in their software.

Consecutively I have completed three free services there (Actually they consider the bike as general repair, so intentionally they can lapse all free services without my acknowledgement).

Service-*
Due to lack of time I have missed my last service date actually it has to be ** sept ****. Then I got to know that I did service here only once rest dates are consider as General repair. Even I was not able to caught this fraud if I give them bike on correct date.
But every time my intension was not to do general repair. Logically if I am eligible for free service then why should I denied them to do so. Without letting me knew they just consider my bike as general repair so they can take benefit of customer negligence.

I damn sure that they are doing this thing with everyone. Also please check the service history of other people.
If this is you service quality then from the date of today I will never suggest anyone to go with Hero.
Attached are my service record.

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Damages for loss and agony

Hero Motorcorp

2

Total Complaints

1

Total Resolved

50.00%

Consumer Satisfaction

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