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Babyhug - Leaking baby bottle and babyhug store in greater noida not exchanging

Bhupendra filed complaint against Babyhug on Dec 22, 2023

Bad experience at babyhug store at greater noida( omaxemall) .I must have purchased items worth RS *****/- inlast ** days from babyhug store at greater noida (Omaxe Mall). I purchased a baby bottle also worth RS ***/-. The same was found to be leaking from side due to faulty item. When I approached the store they didn't change it immediately rather they said that it will take some days. They kept the item with them without giving any receipt.
I didn't like the response of the store and I feel after sale service of BABYHUG seems to be doubtful and therefore I may never like to shop again. When they have so much problem in resolving product defect complaint for a bottle , just worth Rs ***/- then I feel they will never attend a customer for costly items.
To my utter surprise store was not having complaint register also. BABYHUG website also don't have any provision for raising complaints.
Poor show
Bhupendra
**********

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Babyhug

8

Total Complaints

5

Total Resolved

62.50%

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