Dmi Finance Pvt Ltd - Late fee charges even when emi aid on time

My EMI usually gets deducted between *th to *th of every Month and i keep enough balance in my account. For the month of Aug**** it dint get deducted and i got a call and she said that there is a server issue and auto deduct is available. hence i did a payment through the phonepe app.

I had sufficient balance for all my deductions.

However, **/*/**** they have deducted about *** rs from my account for late payment and on **/**/**** amount of *** has been deducted even without my knowledge.

We cannot contact the DMI through phone as the line always says busy. so i sent email to the grievance office and all that i get is automated emails and from robots who dont even understand what im asking for.

When its there mistake how can they charge nearly ****rs without my permission.

They says its because of ECS, they never gave me any ECS reference number and no information at all.

I have asked to them to contact me but no call and no response too.

Please help me to get my money back.