Dominos Pizza - Late delivery and outlet person is abusive

I ordered pizza in the scheme on **rd March. Within ** minutes I received notification that the pizza has been delivered but I didn't receive. So I called the outlet. They are abusive. Without listening they are saying refund chahie na mil jaega server me dikhana hota hume jaldi ka. And then saying accident hogya delivery boy ka and when I asked delivery boy he is saying late pizza mila hume. Then the pizza is almost burnt. I have images also. And when I called customer care and they connected with the outlet and they disconnected the call while I was still talking to him. Then I called * times but no resolution. Then I write a review over that I received that I will receive a call. And when received a call they are saying they are raising refund of *** which I will receive within * days. But till now I didn't receive and when I called them they are saying server down h baad m call karo. This is how they are talking to a girl. We are giving money not to listen to ki refund chahie kya tujhe and all. Need strict action. I have received * complaint reference id but till now no action is taken.