Loading...
Syed Ali Ibrahim filed complaint against Lenovo (INDIA) Private Limited on Nov 12, 2020
I purchased a brand new Lenovo laptop from Pai Electronics in Hyderabad (Branch: Sun City) on EMI plan on October **, ****.
The laptop crashed in * hours, kept crashing constantly even after re installing the OS software, I purchased it on Friday and unfortunately had to wait till a working day to file a complaint.
I registered my device and complaint, contact Lenovo support through chat and was made to reinstall OS software again with their procedure, which I did. I brought it to their notice the SSD component on the laptop isn't detected, its a defective unit. I kept video recording usage on my laptop for raising a complaint again, the laptop crashed and I have it all on video.
I contacted Lenovo again on October **, registered a complaint with video and photo proofs, complaint filed but Lenovo Service center in Hyderabad kept ignoring my follow-ups until they sent an engineer on October ** after I threatened I'll file a legal compliant.
Technician came, handed an incident slip and informed me an engineer will come with a sticker to collect the dead laptop. Its been over * weeks and I haven't heard back on the process from the company, my emails have bounced around different teams and people without a resolution.
I'll have the laptop for a full month this November **, a brand new laptop is detective and I'm going to be forced to pay EMI on this as this isn't a bank issue. I have videos, photos, calls recording, email records and chat transcripts of my communication with Lenovo Support.
Please help!
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Hello, I have purchased Lenovo IdeaPad S*** laptop from amazon.in After Receiving laptop I noticed battery Issue When Laptop charge goes below **-**% laptop will automatically gets turnoff I requested Company ...
I have been trying to contact the customer care service center for weeks to report about the touchpad issue and expected them to give me the solution.
I have purchased laptop from lenovo.com and also purchased Extended warranty with the laptop. However extended warranty is still not added to my laptop warranty. I sent multiple emails to lenovo but I am not getting...
I'm Yatharth Gupta, from Moradabad, Uttar Pradesh, recently bought a laptop from the official website of Lenovo India on **th July, ****. The product was delivered to me on **th July, ****. I saw that my laptop w...
We have Filed a complaint regarding Lenovo all in one pc purchased in **** , since purchase it crashes a few times every few months. In February **** i have filed complaint no.********** , where online diagnostic ru...