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kodak smart TV - Kodak XPRO 40 inch Full HD LED Smart TV damaged dead

baleswar v filed complaint against kodak smart TV on Jan 7, 2021

Hello Sir,
On behalf of my mother in law Ms. VIjaya A (H.NO.*-***, YSR COLONY, PHASE-*, IDA BOLLARAM, MEDAK.Hyderabad ****** Telangana) I have given a order for Kodak XPRO ***cm ** (inch Full HD LED Smart TV
Warranty: * Year Warranty *. [IMEI/Serial No: **FHDXCSMT*****) with flipkart on **/**/**** and received it on **/**/**** but due to the damaged piece it got replaced with another and received it again on **/**/****. But it got installed on *st of Nov ****.
Just after one year of time the Kodak XPRO ***cm ** (inch Full HD LED Smart TV has stopped working and there is no display and it was dead totally. When I called them they said the warranty period of one year is over and we can't help you anymore for this to be replaced or repaired.
But in their mail they have mentioned that they are giving me additional * more months warranty but now they are not responding to any of my queries pertaining to this damaged / dead Kodak XPRO ***cm ** (inch Full HD LED Smart TV.
Please try to check this tv and replace it with another or repair it as this Kodak XPRO ***cm ** (inch Full HD LED Smart TV is still under warranty.
from **/**/****-**/**/**** (it is one year warranty) completed but as they mentioned in the mail which they sent me to baleswar@gmail.com that "As a goodwill gesture we have provided you the extended warranty of * months on your TV" it has still some more time for the warranty period to complete.
Hence request you to take this damaged / dead "Kodak XPRO ***cm ** (inch Full HD LED Smart TV" and replace it or repair it asap or else let me know I will take some necessary steps from my side to publish this in all the social networks and also in the consumer affairs / complaints to get it resolved.
Regards,
Baleswar V.
**********
Order ID: OD******************
Order Date: **-**-****
Invoice Date: **-**-****
PAN: aagcc****p
CIN: U*****DL****PTC******

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

kodak smart TV

7

Total Complaints

2

Total Resolved

28.57%

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