Just Dial Ltd - Justdial did fraud

Hi, We had applied for a business package on Just dial on **th August **** for our business named as Bhakti Bhajnam. They collected a total amount of Rs ****/- including taxes on **th August with an ultra fast responsiveness from us by sending their sales guy. We had been assured that our package will be activated by **th of August. They had taken a cancelled cheque from us on the very next day. On **th, when the day of activation arrives they started acting like: Sir, no worries it will be activated by today evening. Next day, they told the same and no activation. On the very next day, I spoke to their head Ms. Deeksha Kochhar who said, we're having trouble with a code and asked first and last digits of my debit card no. She said it will be activated by tomorrow with a promise. **th,**th passed, no response. On **st, I call Ms. Anju, the one who is handling our business account from backend and asked for the refund because of their in-activeness. She said we're having trouble and said sorry we'll initiate your refund. On **nd, Ms deeksha had blocked my both numbers and I was unable to call her, Ms Anju didn't picked the call. On **rd, we call deeksha with another number and told her to refund our amount back. But she refused to do so. And said, refund is not our policy and disconnected our call.

I want ***% refund of Rs ****/- within next * days. I have all the call recordings, screenshots of chats, transaction IDs, cancelled cheque pics of all this incident which we are showcasing on all social media handles and justdial mail IDs.