Just Dial Ltd - No response from representatives frauds

I have my business listed on just dial. (Villas on rent in Goa) Under the name Churchill luxury villas Mapusa. The registered mobile number is **********. I have taken gold platinum diamond plan which was told to me that is the highest paid plan. It's been three years since my business is listed on just dial. Now it's been more than a week I have stopped getting any leads. I have been putting enquires for villas in Goa through random numbers and my listing is not to be seen and I am not getting these leads. When I had taken the plan I was told by Mr Vikas Mishra that I would be getting each and every lead for entire Goa as it was a part of my plan. Also I have stopped getting messages on my registered number. I have listed another business in lonavala, I have zero leads for that as well. I have been trying to call Vikas since a week he does not answer my calls does not reply to my what's app messages. Today he finally answered and told me he would come. I waited all day he stopped replying to my messages again and calls and hasn't turned up. I want strict action against Vikas and I want a new property manager. Also I have been calling your customer care and spoke to Mr Dhanraj who had told me a new customer executive would visit me soon as he could not help me on the phone. No one turned up. Today I again called I was told by someone called Neeta that a call back would be arranged and it dint happen . I want strict action against Vikas and also immideate help regarding my listing. Also please tell me who would pay for all this loss. Would I be getting a refund? If action is not taken at the earliest I would be forced to take a legal action against just dial.
Regards,
Naveena Bhandari,
Churchill Villas.